Should I Post a Negative Review on Bookingcom?
October 01, 2020 #LRIS2Know
What to Do When Clients Post Negative Reviews?
No matter how difficult you try, eventually a customer is going to exist disappointed plenty with an interaction with your LRIS to vox it on a review site like Yelp or Google My Business (GMB).
A bad review that ranks high in search engine results is going to take a negative impact on drawing in potential clients in the hereafter. Therefore, you need to practice everything yous can to minimize the potential damage.
The following is what is possible to exercise in the eventuality of this happening to you.
Respond to the client
If you know the person who put the review on the website, you lot may want to respond to the reviewer to encounter if in that location is anything that can be done to brand things amend.
In the case of Yelp, y'all take an opportunity to reply privately through the Yelp website itself to see if in that location is any promise of improving the reviewer's attitude toward your lawyer referral plan.
If you tried this and it was unsuccessful or if y'all call back it would exist pointless to try, you may desire to post a public reply.
Posting a public answer
Information technology's recommended that you post a public reply to every review, positive or negative, considering it personalizes your LRIS and lets visitors to the review site know that existent people who care are on the other side. We are not just another computer-driven directory without humans monitoring things.
However, while Yelp and GMB gives you lot an opportunity to requite your side of the story in the case of a negative review, to be effective, it needs to be handled artfully. If the negative reviewer wants to post a answer to your public answer, it could make matters worse. More importantly, you too desire to make sure that the content of your response is permissible within the rules of professional person comport applicative to your jurisdiction.
Bury the review
In the case of GMB, encourage people to give a "thumbs up" to existing positive reviews.
Google does not sort the reviews chronologically and information technology'south been found in at least ane study that there's a correlation betwixt the number of "thumbs up" and the sort order of the reviews.
Bury the search outcome
If none of the above has helped and the negative review is nonetheless showing prominently in the search results for your LRS's proper name, the adjacent best thing would be to bury the search result by crowding it off the first page of Google'southward search results with more positive information near your LRS.
Your active social media platforms tin can exist constructive in appearing higher in the search results for your name than in a Yelp listing. In addition, soliciting additional positive reviews for GMB and giving a "thumbs upwardly" to existing positive reviews volition bolster your positive presence.
Google has an apparent fondness for certain press release websites similar PRWeb. By putting up press releases at PR websites (oftentimes for a small fee - PRWeb as of this writing charges $149 per press release), you should exist able to get your handcrafted positive content to rank well.
YouTube can also be helpful in displacing a negative search event.
If you discover yourself in the state of affairs of having too many negative reviews (under 4-stars), be proactive in minimizing the negative impact on your program.
Challenge the review
Lastly, whether the review is at Yelp, GMB or on some other review site, you can write to the editors to have it removed.
You may find a review where you do non recognize the writer or the circumstances he or she is describing, leading you to a conclusion that it may have been posted past a competitor , erstwhile employee, or by someone who is mistaking you for someone else.
Or you may recognize the client, but the review is filled with mischaracterizations, falsehoods and vilifying opinions.
Both Yelp and GMB offer automated means to challenge a review. In the instance of GMB, you "flag" the review equally "inappropriate," and then choose amidst several options as to the inappropriateness.
In the same manner, Yelp allows you lot to challenge a review by clicking on the three dots to the upper right of a review and clicking "Report Review."
Information technology will give you lot several options as to why the review should be taken downwards and a text box to describe your situation.
I've found GMB to exist responsive to "flags" just you should keep your expectations depression for Yelp.
Best of luck, my friends. See you soon at the online Workshop.
Source: https://www.americanbar.org/groups/lawyer_referral/publications/lris2know/fall-2020/what-to-do-when-clients-post-negative-reviews-/
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